Shipping policy

Shipping Policy

1. Shipping Regions
We currently ship to all countries. If your location is not listed, please contact us to inquire about shipping availability.

2. Processing Time

  • Order Processing Time:
    All orders are processed within 5 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing times may vary during peak seasons or promotional events.

3. Shipping Methods & Delivery Time

  • We offer standard and express shipping options.

  • Estimated delivery times are as follows:

    • International Shipping from Asia: 7–15 business days

  • Delivery times are approximate and may be affected by factors beyond our control, such as customs delays or carrier issues.

  • We work with international fulfillment partners to deliver products worldwide. Some items may be shipped from overseas warehouses depending on availability.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected shipping method and destination.

5. Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Tracking:
    Tracking information will be provided once your order has been shipped.

    Delays:
    Shipping times may vary slightly due to customs or peak seasons.

  • You can track your order using the link provided in the email or via our website.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, and import fees.

  • These charges are the responsibility of the customer and vary by country.

  • We recommend checking with your local customs office for more information.

7. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us.

  • If an order is lost in transit, we will assist in filing a claim with the shipping carrier.

8. Address Accuracy & Changes

  • Please ensure your shipping address is accurate before placing your order.

  • We are not responsible for packages delivered to incorrect addresses provided by the customer.

  • Address changes may not be possible once an order has been shipped.

9. Contact Us
If you have any questions regarding our shipping policy, please contact us at support@soccervibehub.com